Why is my Breezeline service not working?
No problems detected
If you are having issues, please submit a report below.
Breezeline (formerly Atlantic Broadband) offers TV, broadband internet and phone service to individuals and businesses. Breezeline operates in Florida, Maryland/Delaware, South Carolina and Central Pennsylvania.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Breezeline:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Breezeline?
1.98 out of 5 10,795 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Breezeline reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Breezeline. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Breezeline compensate me for the outage?
Breezeline outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Breezeline and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Breezeline has sometimes offered some customers credits and other compensation for the inconvenience.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Breezeline users through our website.
Internet (69%)
-
TV (10%)
-
Wi-fi (9%)
-
Total Blackout (7%)
-
E-mail (4%)
-
Phone (2%)
Advertisem*nt
Live Outage Map
The most recent Breezeline outage reports came from the following cities:Columbus, Atlanta, Westchester, Philadelphia, Sanford, Southfield, Somerville, Needham, Cleveland, West Salem, West Point, Middletown, Woburn, Decatur and Akron.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Columbus | Internet | |
| Atlanta | TV | |
| Westchester | TV | |
| Philadelphia | Wi-fi | |
| Sanford | Internet | |
| Southfield | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Breezeline Issues Reports
Latest outage, problems and issue reports in social media:
- Chile, Diagon Alley got a TJ Maxx (@missbrimo) reported
This transition from wow to @breezeline has been horrible. I've been without service all day and can't get a customer service person on the line
- Asif Dowla (@audowla) reported
@breezeline We lost all services three times today. The previous company used to have a recording at the outset about general service disruption in an area. Why don't you do the same instead of talking to a machine and being told about long wait to talk to an agent?
- Hark Henry The H-duble (@mstaj_hark) reported
We are officially leaving @breezeline the customer service is horrible. they dont honor the contract from @WOW_WAY follow my advise and leave them to. they have no idea whats going on. hold times are way too long and no call backs as promised.
- David Sherman (@davidhsherman13) reported
@breezeline I am still trying to get my ipad to work. I could never wowway to work either.
- brian (@icreategas) reported
@breezeline @DGloeckler Yes post up a check online bullsh*t under the comment still the same problems!
- Zach Gallegos (@ZachGalapagos) reported
@breezeline formally know as Atlantic Broadband....is by far the worst internet service ever! I sure love spending $80 a month for slow connection
- Mariann (@mariann72) reported
@breezeline what if you announce here when you are experiencing problems? It’s Friday 7:30pm EST and I’m still trying to end my workday (which should happen 2:30h ago) because your internet service sucks.
- Asif Dowla (@audowla) reported
@breezeline We have lost all connections: internet, cable, and phone- here at Great Mills, MD. Called the support line and a recording says there is 90 minutes wait. Why don’t you hire more customer service reps. This is second disruption in a week
- The Code Is The Law (@TheCodeIsTheLaw) reported
@HooverRx @breezeline The only resolution presented to me so far has been "We'll send a tech out to see what's wrong, but it will cost $50.00. It's up to the tech whether you get charged the $50.00. Completely unacceptable. You broke it. You fix it.
- King 👑 (@StormLegend17) reported
Of course the internet goes out during the game. @breezeline fix your ****.
- Buckeye Legion (@Buckeye_Legion) reported
@breezeline I did contact you directly. You linked your contact page from your website. Not a lot of help.
- Drew Hohman (@DrewHohman) reported
So @breezeline what does a converted WOW customer got to do to get support around here? Transferred 3 times this morning, still no callback from yesterday. In process of moving so these headaches aren't needed. #breezeline making me look @GetSpectrum
- Lisa Peterson (@buckeyelisa) reported
@breezeline representative 'Indiana' swore she would call me the next day after I sat on hold for 60 then with her for another 45, after they charged me $136.99 for a $60.05 bill. Swore she'd call me next day. She didn't. Chat is down and I don't have 2hrs 2day. Chargeback?
- MLS GAM (@rirwinjr) reported
@breezeline @oshaughnessy @Peej_Jones Are you sure? Seems like that's screenshot says you can't help, stop trying to hide bad customer service in your DMs
- Hoover (@HooverRx) reported
@TheCodeIsTheLaw @breezeline I got a similar response. Next service date is a week away. Strange that @breezeline would consider this acceptable, leaving customers without service. Did they give you a credit to your account for the disruption?
- lancey dancey (@__lancey) reported
@breezeline my dad’s account supposedly has been transitioned from WOW but his streaming services are still not working…
- Ramy Habash 🇺🇲 (@r2habash) reported
.@breezeline Hopefully, you get it together soon. I've been having connectivity issues all week, mostly in the mornings for an hour or so, but today, my connection was out for a few hours. It came back up, but has been slow ever since; just 4% of the speed I pay for.
- Human dumpster (@Humandumpster3) reported
@breezeline **** you mother *******!! Charging me when my service is off.
- brian (@icreategas) reported
@breezeline @DGloeckler Switchover from wow to breezeline. Holy **** you guys suck! I have been trying to reach a person to talk to period! Multiple calls and chats online with over two hour waiting all last week! Still yet have reached a person
- The Code Is The Law (@TheCodeIsTheLaw) reported
@breezeline is a perfect example of what happens when companies let Millenials/GenY make decisions. Everything being computerized isn't necessarily better. Get a DM that they can't help over SM. Call the number 17x I have to scream "Representative"only to be told the wait is 1hr+
- BDCle ● (@brandon44133) reported
@BrettPransky @breezeline Might be the worst switch over in history. I thought wow was bad, breezeline making wow look like the best ever. 2 hour wait Friday, no internet, on demand gone, dvr gone. What a disaster.
- Buckeye Legion (@Buckeye_Legion) reported
@breezeline You can turn my internet back on instead of migrating my service over in the middle of a workday and causing an outage for 2+ hours now.
- Ed Goodman (@OrionOhio) reported
@breezeline Hi, transferring customer from WOW. I had three email accounts with them. Two of those seem to be working OK, bu the third one seems to have not made the transition. I've been able to get in to webmail OK with the first one, but the third one says "account not found"
- The Code Is The Law (@TheCodeIsTheLaw) reported
Hey @breezeline maybe just throw the switch back to @WOW_WAY..never had a problem with them. Or I can start looking elsewhere. You're not getting paid until this is fixed.
- Todd Eberly (@ToddEberly) reported fromCalifornia, Maryland
@audowla @breezeline I really wish @verizonfios was available down here. They surveyed the area last year.
- Chris Tonn (@tonn_chris) reported
@garygastelu @breezeline Their "support" webpage linked in their profile takes you to a nonsensical flowchart of troubleshooting steps - none of which allow you to report an outage or even see an outage map.Through the powers of FB, I've found 5 neighbors also suffering from an outage...
- Hoover (@HooverRx) reported
@breezeline @TheCodeIsTheLaw I’m reading that this is happening to many accounts, including mine. What is the resolution?
- JohnnyG0089 (@JohnnyG0089) reported
@J_Sizzle_III @Gloriousb0wser That sucks man! I have Breezeline, used to be called Atlantic Broadband. They monopolize the area I live in so I can't get anything else unfortunately.
- Fake Dispatch (@Fake_Dispatch) reported
@delta88hoodpins Wowway or new Breezeline? I hear wait times for customer support are 60+ minutes if you don't get dropped.
- luis cumba (@LuisCumba) reported
@breezeline just got your service and the salesman conned me I was not given the service I ordered and it’s too complicated I will cancel and isn’t disabled do you have to pick up your equipment
